Zoomifi Return Policy

Last updated: October 6, 2026. This policy applies to physical products (printer paper, receipt paper, and POS supplies) purchased through Zoomifi on zoomifi.com, operated by Zoomifi, Inc.

1. Returns

   We accept returns for damaged or defective products, or items delivered incorrectly or not as described. An incorrectly delivered item means we sent something different from what you ordered; it does not mean you selected the wrong size or type. We do not accept change-of-mind returns or returns for customer ordering mistakes.

2. Return Window

   Eligible returns and exchanges must be requested within 30 days of delivery. Contact us as soon as you discover a defect.

3. How To Request A Return

   Email support@zoomifi.com with your order number, a description of the issue, and photos if applicable. We will review your request and provide return instructions if approved. Refunds are processed to the original payment method once we receive and confirm the eligible returned product.

4. Exchanges

   Exchanges are considered on a case-by-case basis for defective items or wrong items (e.g., incorrect size or type delivered). We do not offer standard exchanges for change of mind or opened non-defective products. Contact support@zoomifi.com for help with an eligible exchange. Customer ordering mistakes do not qualify for an exchange.

5. Return And Replacement Shipping

   We cover return and replacement shipping for approved damaged or defective orders. Contact us for approval and shipping instructions before sending an item back. This coverage does not apply when you selected the wrong size or type when ordering.

6. Refunds

   Approved refunds are processed within 5–10 business days of receiving the returned item. Refunds appear on your statement according to your bank or card issuer's processing time.

7. Non-Returnable Items

   Non-defective products, including opened or used supplies, cannot be returned for change of mind or customer ordering mistakes. Opening packaging to discover a defect does not by itself make a defective product ineligible; contact us within the return window.

8. Questions

   For questions about this policy, contact us at support@zoomifi.com or visit our support page.