: Why can’t I see this application on my Clover Device?
: This application is a Web App. You will not see it on any of your Clover devices. You can only access this application from your clover.com dashboard.
: I’ve created a customer and a recurring payment, but no payments are going through?
: Once you create a recurring charge, the software will provide you with a link to send to your customer. This link needs to be sent to your customer and that customer has to agree to the terms of the recurring charge. If you look at the customer’s profile, if that link is still in the profile, then the customer hasn’t approved it yet. Once the customer approves the recurring charge, that link will disappear.
: How do I know if a recurring payment is working?
: There are two ways to know that a recurring payment is live and working. In the “Manage Customers” tab, find the customer you’re looking for and see if the On/Off button is green. If it’s green, the recurring payments are turned on. If it’s grey, the recurring payments are turned off. To see the actual payments, click on the blue link next to “PAST TRANSACTIONS”. The other way to see these payments is to click on the “Transaction History” tab on the top right corner and search for the customer in that tab.
If you have any other questions or comments please contact us at [email protected]