Customer Survey

Introduction

Yes, you have your Clover Point of Sale system, but do you really know what your customers are experiencing? Get the feedback you’re missing to effectively grow your business.
Customers are automatically encouraged to complete a survey from your printed and digital receipts.
Get connected with your true customer experiences (both good and bad). Employees can be held accountable and you can make changes to increase customer satisfaction, which will take your business to the next level.

Features

App automatically adds customer survey to all receipts (printed, emailed, text, and web receipts)
Customer Survey is bright, fun, friendly, and very easy to use.
It’s optimized for laptops and mobile devices – customers complete survey conveniently on the go.
Survey is optimized so that it’s very fast and easy to complete as a customer, yet it accurately captures what data is most vital to your business.
Results are available in app to all employees
Daily email digest of new surveys is provided
Yelp URL is provided but only if a customer ranked the overall experience, employees, and products/services favorably.

Benefits

Find out exactly what problems your customers are having with your products/services and employees
Find out when your employees give stellar customer service
Make changes based on customer feedback to increase customer satisfaction and loyalty.
It’s optimized for mobile devices – customers complete survey conveniently on the go.
Survey is optimized so that it’s very fast and easy to complete as a customer, yet it accurately captures what data is most vital to your business.
Identify trends causing excellent or negative experiences
Give customers an outlet for bad experiences – decreases negative Yelp reviews
Increase your positive Yelp reviews – which can lead to more customers

Frequently Asked Questions

Just email us at [email protected] with your needs.